jitawi Privacy Policy

1 Introduction

This Privacy Policy ("Policy") explains how jitawi ("we", "us", "our") collects, uses, stores, shares, and protects personal data about individuals ("you", "your") who register for or use the jitawi platform, accessible at jitawi.onl.

jitawi is committed to handling your personal data responsibly and transparently. This Policy is intended to give you a clear and complete picture of our data practices so that you can make informed decisions about your use of the platform. We encourage you to read this Policy in full alongside our Terms & Conditions.

We may update this Policy from time to time to reflect changes to our practices or applicable legal requirements. The "Last Updated" date at the top of this page reflects the date of the most recent revision. Continued use of jitawi after an update constitutes your acceptance of the revised Policy.

2 Data We Collect

The categories of personal data jitawi collects include, but are not limited to, the following:

jitawi does not knowingly collect personal data from individuals under the age of 21. If we become aware that data has been collected from a person under 21, that data will be deleted immediately and the associated account closed.

3 How We Use Your Data

We use the personal data we collect for the following specific purposes:

• Account creation and management: To register your account, verify your identity, and maintain your account in good standing on the jitawi platform.
• Transaction processing: To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and any other supported payment method, and to maintain accurate records of all financial activity on your account.
• Platform delivery: To make the jitawi gaming library, sports betting markets, live casino, and all other platform features available to you in a personalised and functional manner.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, identity theft, and other illegal conduct that may affect the platform or its users.
• Responsible gaming compliance: To monitor gambling patterns and apply responsible gaming tools where appropriate, including enforcing deposit limits, cool-down periods, and self-exclusion requests.
• Legal and regulatory compliance: To fulfil our obligations under applicable anti-money-laundering (AML), know-your-customer (KYC), and other regulatory frameworks that govern offshore gaming platforms.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance via our 24/7 support team.
• Service improvement: To analyse platform usage patterns, identify areas for improvement, test new features, and optimise the jitawi experience for players across Bangladesh.
• Marketing communications (opt-in only): Where you have given us explicit consent, to send you promotional emails, SMS notifications, or in-platform messages about bonuses, seasonal promotions (e.g., Eid, Pohela Boishakh, BPL season), and platform news. You may withdraw this consent at any time by contacting support.

4 Legal Basis for Processing

jitawi processes your personal data on the following legal grounds:

• Contractual necessity: Processing that is required to fulfil our obligations to you under the Terms & Conditions — including account management, transaction processing, and platform access.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML and KYC obligations.
• Legitimate interests: Processing carried out to protect the security and integrity of the platform, prevent fraud, improve our services, and manage risk — where these interests are not overridden by your fundamental data protection rights.
• Consent: Processing for optional purposes such as direct marketing communications, where you have given us clear, freely given, and revocable consent.

5 Sharing Your Data with Third Parties

jitawi does not sell your personal data. We share your data only in the following limited circumstances and only with parties who are contractually bound to protect it:

• Payment processors: We share relevant financial data with payment service providers (including bKash, Nagad, Rocket, Upay, Visa network partners, and Mastercard network partners) solely for the purpose of processing your deposit and withdrawal transactions.
• Game providers: Technical data such as your session token and betting activity may be shared with our licensed game studio partners (e.g., Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) to the extent necessary to deliver and fairly settle game outcomes.
• Identity verification services: Where third-party KYC service providers are used to verify your identity documents, necessary identity data will be shared with those providers under strict data processing agreements.
• Analytics and platform infrastructure: Anonymised or pseudonymised technical and usage data may be shared with cloud hosting, analytics, and cybersecurity service providers who assist in operating and improving the jitawi platform.
• Law enforcement and regulatory authorities: We will disclose personal data to competent authorities where required to do so by a valid legal order, court judgment, or regulatory instruction. We will notify you of such disclosure where we are legally permitted to do so.

All third-party service providers engaged by jitawi are subject to data processing agreements that require them to implement appropriate technical and organisational security measures and to use your data only for the purposes for which it was shared.

6 Cookies and Tracking Technologies

jitawi uses cookies and similar technologies (local storage, session storage, pixel tags) to operate and improve the platform. Cookies are small text files stored on your device by your browser when you visit jitawi.onl. The types of cookies we use are:

• Essential cookies: Required for core platform functionality, including maintaining your login session, remembering your language preference, and protecting against cross-site request forgery. These cannot be disabled without impairing your ability to use the platform.
• Performance and analytics cookies: Used to collect anonymised data about how visitors use the jitawi platform, including which pages are visited most frequently and how users navigate between sections. This data helps us identify and fix usability issues.
• Functional cookies: Used to remember your preferences (such as display settings or game filters) so that you do not have to re-enter them on every visit.
• Security cookies: Used to detect and prevent fraudulent login attempts and other security threats in real time.

You can manage or delete cookies through your browser settings at any time. Please be aware that disabling essential cookies will affect the functionality of the jitawi platform and may prevent you from accessing certain features.

7 Data Retention

jitawi retains personal data for as long as is necessary to fulfil the purposes set out in this Policy, taking into account the following retention guidelines:

• Active accounts: All personal data associated with an active account is retained for the duration of the account's existence.
• Closed accounts: Following account closure (whether voluntary or enforced), jitawi retains identity, financial, and gaming records for a minimum of five years to comply with anti-money-laundering regulations and to resolve any disputes or legal claims that may arise.
• Marketing data: Where you have consented to receive marketing communications, your contact details and preference data are retained until you withdraw your consent or request deletion, subject to any overriding legal retention obligations.
• Technical logs: Server access logs, IP address records, and device fingerprint data are typically retained for a shorter period (up to 12 months) unless required for an ongoing investigation or legal proceeding.

Once the applicable retention period has elapsed, your data is securely deleted from our active systems or irreversibly anonymised so that it can no longer be associated with you as an individual.

8 Your Rights Over Your Personal Data

As a jitawi account holder, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your full name and registered account details:

• Right of access: You may request a copy of the personal data jitawi holds about you at any time. We will respond to verified requests within a reasonable period.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: In certain circumstances, you may request the deletion of your personal data. Note that this right may be limited where jitawi is required to retain data for legal, regulatory, or fraud-prevention purposes.
• Right to restrict processing: You may request that we limit the ways in which we use your data while a dispute or correction request is pending.
• Right to withdraw consent: Where data processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to object: You may object to processing based on legitimate interests where you feel your individual rights and freedoms outweigh those interests.

jitawi will acknowledge all data rights requests promptly and will respond in full within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, and you will be notified accordingly.

9 Security Measures

jitawi implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and jitawi servers.
• Encryption-at-rest for sensitive stored data including identity documents and payment records.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required by their specific job function.
• Regular third-party security audits and penetration testing of the platform infrastructure.
• Intrusion detection systems and real-time monitoring for anomalous access patterns.
• Multi-factor authentication requirements for internal administrative access to data systems.

While jitawi takes all reasonable precautions to safeguard your data, no internet-based system can guarantee absolute security. You are responsible for maintaining the confidentiality of your own login credentials and for the security of the device and network connection you use to access jitawi.

10 Children and Minors

The jitawi platform is strictly for adults aged 21 and above. We do not knowingly collect, store, or process personal data from individuals under the age of 21. If jitawi becomes aware that personal data has been submitted by or on behalf of a person under 21, we will immediately delete that data and close the associated account without prior notice.

If you are a parent or guardian and believe that a minor under your care has registered on jitawi, please contact us immediately at [email protected] so that we can take prompt corrective action. 21+ only.

11 Changes to This Policy

jitawi reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or platform features. When material changes are made, we will notify registered players via the email address on file or via a prominent notice on the jitawi platform.

The most current version of this Policy will always be published at jitawi.onl/privacy-policy. We encourage you to review this page periodically. Your continued use of jitawi following the publication of a revised Policy constitutes your acceptance of the updated terms.

12 Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jitawi handles your personal data, please contact our dedicated support team. We are available 24 hours a day, 7 days a week, including Bangladesh Standard Time (BST, UTC+6) business hours.

Contact: [email protected]

Please include your full registered name and account details in any privacy-related correspondence so that we can locate your records and respond accurately to your request.